Let me start by saying that I had great expectations of this Darling Harbour white spectacle. When it first opened it was heaving (and it’s not a small place by any means). On top of that, there were lines of 20 or 30 deep waiting for a table out the front. However, when we visited on a Friday night, a touch over half a year later, the place showed no signs of its former demand – foreshadowing an unfortunate experience.
Cyren has been lavishly renovated with beautiful colours of white and gold. You can sit outside near fiery heaters, or inside where stone art seems to be a running theme. We were seated inside, quite gratefully as it was a cold autumn’s night.
We discovered that there was only one waiter responsible for taking orders in our rather large section of the restaurant when we realised no one had come to offer us water or take our orders for at least twenty minutes after sitting. So we waved the waiter down, ordering our selections of seafood and steak. The waiter seem frazzled and was run off his feet – he might’ve done a better job if management had been thoughtful enough to roster more staff on a Friday night in a Darling Harbour location.
I ordered the barramundi and chips – costing me $38. I had to choose between salad and chips for that amount – I didn’t get them both. The barramundi was nice enough; when I got past the sticky rather than crunchy skin – a big disappointment for me. Even more disappointing was when I, as well as a friend, requested aioli to go with our chips and it never came, despite asking for its whereabouts from two different waiters (it was always ‘on its way’).
Adding to this, I had to ask for more water, rather than my glass being refilled as you would expect from a place that charged you $38 for what was basically fish and chips. When the waiter asked how everything was towards the end of the night, our friend didn’t hide our unsatisfied moods – letting him know it was nothing short of terrible. When the manager came over and asked if we wanted free desserts to make up for it, we politely declined as no doubt, we’d have to wait for another half hour to receive them – if at all.
Around $20 for entrees and $38 for mains
They need more staff, and then perhaps the service would be standard rather than dismal.
My final verdict
Overall, it was a rather substandard experience and I won’t be hurrying back there anytime soon.